Client Solutions Director - Blue Bell, PA

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Client Solutions Director

#4663

Blue Bell, Pennsylvania, United States

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Job Description :

PMA Companies functions as a shared services center for new and emerging Old Republic International strategic operating companies (SOCs), providing centralized, standardized support functions - such as finance, actuarial, IT, compliance, and legal services. This model enables SOCs to concentrate on their core business activities while leveraging the scale, expertise, and efficiencies of PMA.

The Director, Client Solutions, ensures effective partnership between PMA and SOCs (clients). Acting as a strategic liaison, this leader builds trusted relationships internally and externally, ensures the delivery of high-quality shared services, and drives accountability in alignment with service expectations and agreements.

Responsibilities

Client Partnership and Relationship Management :

• Build and maintain strong relationships with clients, serving as their primary point of contact within PMA Shared Services.
• Work closely with client leadership to ensure PMA's services support their strategic goals and operational priorities.
• Act as the internal champion for clients, gathering feedback, identifying service improvement opportunities, and advocating for client needs within PMA.

Service Coordination and Delivery Oversight :

Project and Performance Management :

Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements :