Fraud Team Lead | Analyst | Draper, UT

Job Description

Responsible for handling customer escalations related to fraud and / or dispute actions, processes, or follow-ups.

As part of this role, you will be managing the day-to-day activities of our Marcus specialists, including providing direction to the team on productivity and SLAs, problem solving, setting timelines and applicable next steps. You will assist in educating our Fraud Investigators on identification and prevention of fraudulent activity. Our team works closely with Fraud Strategy, Operations, Technology, Compliance, and Legal teams to develop processes and controls to help mitigate risk, increase operational efficiency, and ensure positive customer experience.

Divisions and job functions :

Marcus by Goldman Sachs is the firm's direct-to-consumer business. Marcus combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

Fraud Team Leads are responsible for leading a team of specialists and / or agents. You will be responsible for the day-to-day management of this team, development of its people, and take ownership of emerging fraud risks by quickly identifying risky behavior, working with key stakeholders, managing significant fraud events, and escalating when needed. The role requires a high degree of people management, emotional intelligence, analytical and project management skills, and the ability to stay up to date with the latest business developments and risks facing the industry. We review candidates for multiple Fraud teams including Fraud Detections, Fraud Investigations, Fraud Intelligence, and Fraud Servicing.

Responsibilities :

• Develop, gather, and track the team's performance using data and metrics to tell the story and show the value the team provides to the organization.
• Lead, coach, mentor, and champion team members to grow in their careers.
• Clearly define and communicate the prioritization of the day-to-day workload for the team.
• Ensure that the team's output meets data quality standards and coaches team members in this area as needed.
• Analyze data and leverage fraud tools to identify emerging risks, including but not limited to identity theft, credential stuffing attacks, fraud rings, and data compromise situations.
• Performs root cause analysis (RCA) following events and partner with key stakeholders to ensure necessary controls are in place.
• Leverage and enhance existing tools and processes to enable a more effective user-based threat detection and investigation program.
• Become a subject matter expert in the Fraud and Disputes policies and procedures at Marcus.
• Support and collaborate with Financial Crimes Compliance (FCC) and Cyber Security teams as needed.

Basic Qualifications :

About Goldman Sachs

At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness, and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com / careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more : https : / / www.goldmansachs.com / careers / footer / disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.