Customer Care Specialist - WFH

Job Title

As a representative of our agency, you'll play an essential role in guiding and supporting the families we serve. You'll help clients understand their coverage, answer important questions, and ensure they receive the protection and peace of mind they deserve.

This role is about more than policies it's about building trust, simplifying information, and helping families make informed decisions that truly benefit them.

Key Responsibilities

Develop strong, long-term relationships with clients built on communication and care

Support policyholders through claims, coverage updates, and benefit explanations

Present information clearly and in a way that's easy to understand

Partner with leadership to improve processes and client satisfaction

Act as a reliable point of contact for all service inquiries

Participate in ongoing mentorship, leadership training, and professional development

Who You Are

A confident communicator with excellent interpersonal skills

Positive, empathetic, and driven to make a difference

Comfortable using online tools and working in a remote environment

Self-motivated, organized, and results-oriented

Experience in customer service, insurance, or sales is a plus (but not required)

Eligible to work in the United States or Canada

What We Offer

Remote flexibility work from anywhere with a strong internet connection

Weekly pay and bonuses consistent income with performance-based incentives

Personalized mentorship hands-on guidance designed to help you succeed

Advancement opportunities fast-track paths for leadership and career growth

Supportive team culture a mission-driven community that celebrates your wins

Purpose-driven work the chance to make a real impact in people's lives every day