Parts and Service Operations Manager

Overview

Be part of something bigger. Join one of the Northwest's most trusted names — Dick Hannah Dealerships — and one of the world's most admired brands, Toyota. At Dick Hannah Toyota in Longview, we're searching for a business-minded operations leader to oversee our Parts and Service Departments. This is not your typical service manager role. It's a chance to operate a full-scale business unit within one of the strongest dealership groups in the region. We're looking for a leader who thinks like a business owner. Someone who can build and execute strategic plans, manage P&L performance, optimize process flow, and lead a team to deliver world-class customer experiences and financial results.

Responsibilities

• Lead and develop the Parts & Service teams (40+ employees) with a focus on accountability, customer experience, and operational excellence.
• Manage financial performance through data-driven decisions, forecasting, expense control, and continuous improvement.
• Develop and execute business plans that align with dealership and manufacturer objectives.
• Apply Lean principles and process improvement methods to maximize efficiency and customer satisfaction.
• Partner with senior leadership to drive initiatives in growth, productivity, and innovation.
• Champion the Toyota brand and uphold the Dick Hannah reputation for integrity and excellence.

Who You Are

You may come from automotive, logistics, retail operations, or another complex, customer-facing business. What matters most is your ability to lead a team, manage a business, and produce results.

You Have

Why This Role

Additional

This is a career-defining leadership opportunity. Whether you're an accomplished service director ready to elevate your business management skills, or a proven operator from another industry ready to bring your strategic acumen to a high-performing automotive environment. Join us. Build something remarkable with Toyota and Dick Hannah.

About Dick Hannah Dealerships

At Dick Hannah Dealerships, our Core Values are summed up in four words : Family, Integrity, Respect and Purpose. We're a family-run business that's been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone's day-to-day contributions.

Dick Hannah Dealerships. Believe in nice.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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