Senior Program Manager

A company is looking for a Senior Program Manager, Engineering Operations (Contractor).

Key Responsibilities :

Lead the planning and execution of engineering excellence initiatives, focusing on reliability and performance

Coordinate efforts to meet Back-to-School 2026 reliability and performance targets

Establish and track key outcome measures and maintain dashboards for metrics

Required Qualifications :

10+ years of experience as a Technical Program Manager or similar role in a fast-paced SaaS environment

Proven track record of guiding cross-functional teams in software delivery

Strong knowledge of Agile practices and software development lifecycles

Proficiency in using JIRA Plans for project tracking and reporting

Exceptional ability to articulate technical trade-offs to diverse stakeholders