Operations Coordinator

Operations Coordinator

Do you thrive in a fast-paced environment, love solving problems, and have a can-do attitude? Are you motivated by the challenge of being the best at what you do? If so, Encore Fire Protection might be the perfect place for you. We're redefining the fire protection industry with a customer-first approach, and we're looking for driven individuals to join our team.

Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast to the Gulf Coastfrom Maine to Louisiana. Our mission is simple : save lives and protect property. We achieve this by providing top-tier fire suppression, sprinkler systems, and alarm solutionsdelivered with technical expertise, outstanding service, and clear, honest communication.

As part of Encore's mission to be the best fire protection company the industry has ever seen, we have joined forces with Kistler O'Brien Fire Protection, headquartered in Bethlehem, PA. This partnership not only allows us to expand our footprint and find top talent in the Northeast Pennsylvania areas, it also allows us to work with industry leaders who strive for the same level of excellence as we do.

Where You Fit In :

As we continue to grow, we're excited to add an Operations Coordinator to our Operations team in our Reading, PA office. In this role, you'll be at the center of our daily operationscoordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day. Plus, it offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

What You'll Be Doing :

• Manage the service delivery schedule for a defined geographic region with up to 10 technicians
• Maximize daily productivity (revenue) by scheduling work based on your technicians' ability and route efficiency
• Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
• Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
• Use and promote excellent customer service soft skills

What You'll Need To Do It :

Benefits :

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect :

Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO / AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.