Family Services Associate (FSA) - Goldberg Anacostia

This position supports the families of patients 0-3yrs seen at the Goldberg Anacostia Primary Care Center. The Family Services Associate (FSA) follows up on the social drivers of health that are identified during screening, connects families with resources to meet needs, completes Early Intervention referrals. The FSA works closely with the social worker and other members of the multidisciplinary team to meet the needs of the patient and family.

Position Summary

Assists patients and families to resolve issues related to patients' illness, injury, or hospitalization. Serves as liaison among patients / families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions, and ensures appropriate follow-up of services.

Qualifications : Minimum Education

Bachelor's Degree (Required)

Minimum Work Experience

1 year Working with individuals in crisis situations. (Required)

Required Skills / Knowledge

Bilingual ability preferred.

Functional Accountabilities :

Delivers Patient / Family Focused Services

• Complete screening interviews of patients and families utilizing hospital-approved screening tools.
• Research appropriate resources in the hospital and community to assist patients and families; help families to access and utilize those resources.
• Provide needed assistance, while respecting boundaries and setting appropriate limits.
• Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications).

Coordinates Patient Care Responsibilities with Other Family Services Staff

Contributes to Effective Multidisciplinary Communication

Optimizes the Use of Available Resources

Organizational Accountabilities :

Contributes to Furthering Professional Environment & Standards

Organizational Commitment / Identification

Customer Service

Teamwork / Communication

Performance Improvement / Problem-solving

Cost Management / Financial Responsibility