Network Analyst I

Salary : $45,572.80 - $85,612.80 Annually

Location : Lynchburg, VA

Job Type : Full-time

Job Number : 03500

Department : Information Technology

Division : Information Technology

Opening Date : 11 / 14 / 2025

Closing Date : 11 / 30 / 2025 11 : 59 PM Eastern

Description

The Information Technology Department is seeking a full-time Network Analyst to join our Client Services Team. This position provides tier II desktop support for PC hardware, software, and other technology for City employees.

Essential Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Provides PC support and network management to all City departments and agencies.
• Provides tier 1 and tier 2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Provides technical support to customers in-person, over the phone, via email, and via remote support software.
• Diagnoses and resolves hardware, software, and network connectivity issues.
• Responds to service tickets, calls, and emails in a timely manner.
• Deploys and maintains standard desktop images using tools like PDQ, Intune, or MDT.
• Works with a team to respond to and resolve PC and network security events.
• Evaluates user computer hardware and software needs and makes purchasing recommendations.
• Sets up new user accounts, profiles, and permissions in Active Directory or similar systems.
• Works with a team to administer and maintain Active Directory, Office 365 messaging, and other collaboration tools.
• Troubleshoots basic LAN / WAN, Wi-Fi, and VPN connectivity issues.
• Coordinates warranty repairs and vendor support for hardware replacements.
• Provides after-hours, on-call support on a rotating basis.

ADDITIONAL DUTIES AND RESPONSIBILITIES include the following :

SUPERVISORY RESPONSIBILITIES

Minimum Education and Experience Required

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Associate's degree with major work in a technology-related field and at least 2 years of experience providing hands-on technical support for PC hardware, software, and other technology; or equivalent combination of education and experience.

Additional Requirements

The City offers an array of benefits combined with direct salary / wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

Medical, dental, and vision coverage

the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our and in the

01

What experience do you have with remote desktop tools?

02

Describe your experience in managing Active Directory users and computers in an enterprise support environment?

03

What steps would you take when a user reports they cannot connect to the network?

04

DMV Release Notice : This position requires a valid driver's license and acceptable driving history. I hereby certify that I have read the DMV Record Release Notice, and give the City permission to obtain my driving record.

05

If you answered in the above question that you currently possess a Virginia Driver's License, please provide your License Number.

06

(Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years) : I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years. I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time. I understand that my application may not be considered for this position until I submit my out of state driving record.You can email this information to human.resources@lynchburgva.gov, or fax to 434-845-4304 or mail this information to Human Resources, 900 Church Street, Lynchburg VA 24504. Include the name of the position for which you are applying. If you have a driving record less than 30 days old you can upload as an attachment to your application.

Required Question