Support Engineer

A company is looking for a Support Engineer (East Coast Working Hours).

Key Responsibilities

Manage the intake, triage, and routing of support requests across various customer channels

Conduct troubleshooting to identify root causes and escalate issues to engineering teams as needed

Document issues in ticketing systems and contribute to the development of internal resources and playbooks

Required Qualifications

3+ years of experience in a technical, customer-facing role, preferably in SaaS

Bachelor's degree in Information Systems, Data Science, Computer Science, or related field

Proficiency in reading, writing, and debugging JavaScript; familiarity with HTML / CSS

Experience with REST and GraphQL APIs, and log monitoring tools like Datadog

Familiarity with ticketing systems such as Linear, Asana, or Jira