Intake Specialist

Job Opportunity

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This role is responsible for ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental / organizational outcome targets for process accuracy and timeliness.

Responsibilities include :

Ensuring and verifying key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.

Scheduling all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicate cancellations to provider as necessary.

Completing and documenting all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensure document is scanned / saved to correct location and is legible.

Utilizing price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.

Meeting departmental target for up front collections to include deposits, estimated amounts due, co-pays, and / or prior balances.

Actively participating in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other information :

Education Requirements : High School Diploma or GED

Professional Experience Requirements : Require two (2) years of customer service and / or clerical experience

Legal Employer : NCHEALTH Entity : Shared Services Organization Unit : Patient Access UNCH Admissions Work Type : Full Time Standard Hours Per Week : 40.00 Salary Range : $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type : Remote Work Schedule : Day Job Location of Job : US : NC : Chapel Hill Exempt From Overtime : Exempt : No This position is employed by NC Health (Rex Healthcare, Inc., d / b / a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and / or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.