CLERK

Occupational Summary

Perform routine clerical activities associated with checking records against source documents, screening phone calls and sorting messages.

Work Performed

• Match records against source documents to verify accuracy of records and compliance with rules and procedures of appropriate system.
• Resolve discrepancies in records by contacting appropriate Duke office to obtain information on source of discrepancy and following through on changing any errors in documentation.
• Contact persons outside of Duke when appropriate, such as vendors, patients or insurance company employees to obtain information lacking in records.
• Greet callers and assist them with general problems or complaints.
• Answer questions concerning department policies and procedures.
• Prepare and send form letter to patients, customers and agencies to obtain information.
• Operate standard office equipment such as microfilm readers, calculators, electronic data terminal, telephone and typewriter.
• Post information to records or ledgers.
• Order and issue supplies.
• Open, sort and route incoming mail; prepare outgoing mail. Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Knowledge, Skills and Abilities

N / A

Level Characteristics

N / A

Minimum Qualifications

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a communitybuilt on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve ofthis exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Anticipated Pay Range :

Duke University provides an annual base salary range for this position as USD $18.00 to USD $22.84. Duke University considers factors such as (but not limited to) scope andresponsibilities of the position; candidate's work experience, education / training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members. Learn more at : https : / / hr.duke.edu / benefits /

Essential Physical Job Functions :

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mentalabilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Work requires a knowledge of basic grammar and mathematical principles normally acquired through a high school education.

Experience

Work requires three months of clerical or general office support experience to become familiar with activities involved in providing routine clerical support. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND / OR EXPERIENCE

Degrees, Licensures, Certifications

Work requires three months of clerical or general office support experience to become familiar with activities involved in providing routine clerical support. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND / OR EXPERIENCE

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions :

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.