French Speaking Customer Service for Hospitality & Tourism industry

French Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in sectors such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our mission is to align the best candidates with employers who appreciate their unique skills and backgrounds. We are currently seeking a dedicated French Speaking Customer Service Representative to join our client's team in the Hospitality & Tourism industry. In this dynamic role, you will utilize your language skills and customer service expertise to enrich the experiences of French-speaking clients. You will be part of a vibrant organization committed to providing the highest level of service to customers from various backgrounds. The successful candidate will be well-versed in hospitality standards and have a passion for delivering exceptional customer experience. If you are looking for an exciting opportunity to work in an international environment and help travelers create unforgettable memories, this position may be your next career step. We invite you to apply and explore how Patrique Mercier Recruitment can assist you in finding your dream job abroad.

Responsibilities

• Manage and respond to customer inquiries via phone, email, and chat in French.
• Assist customers with reservations, cancellations, and modifications to bookings.
• Provide detailed information about services, attractions, and areas of interest in both English and French.
• Address and resolve customer complaints and issues in a professional manner.
• Work collaboratively with a team to ensure customer satisfaction and service excellence.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on industry trends and company services to provide the best advice to customers.