Technical Support Specialist

Join Peek.com as a Technical Support Specialist!

Peek.com, with over $3 billion in bookings of unforgettable experiences, offers a robust platform that marries powerful business software with a vibrant marketplace. Our users can effortlessly book a variety of adventures, from exciting wine tours to thrilling skydiving experiences.

Our Peek Pro software suite delivers top-notch online booking and point-of-sale capabilities, along with an array of automation tools for inventory management, dynamic pricing, waivers, and marketing analytics. With thousands of operators leveraging our technology, including renowned names like the Museum of Ice Cream and Jam NOLA, we empower businesses to thrive and streamline their operations.

We believe in a 'remote-first' approach, with a diverse team of over 250 Peeksters across locations such as San Francisco, New York, Austin, Nashville, and more. Backed by over $100 million in funding from prestigious investors, we are dedicated to our mission of connecting the world through memorable experiences.

Your Role :

We are on the lookout for a friendly, passionate, and self-driven Technical Support Specialist to assist our activity partners in maximizing their success with Peek Pro. As the first line of defense for product inquiries and technical challenges, you will be instrumental in delivering top-notch support.

The ideal candidate thrives in a fast-paced atmosphere, providing exceptional responsiveness to both current and prospective partners while showcasing strong problem-solving capabilities. As a crucial part of our team, you will collaborate with colleagues and share valuable insights with our Product and Engineering teams to enhance Peek Pro.

Key Responsibilities :

• Respond to and resolve customer inquiries via phone, email, and Helpdesk, ensuring high satisfaction levels.
• Craft clear, timely, and instructional responses to product and technical questions.
• Engage in team meetings and collaborate with colleagues across the organization.
• Act as the voice of our customers by sharing feedback through established processes.
• Stay updated on our evolving products and contribute suggestions to improve Helpdesk resources.
• Meet performance metrics and consistently deliver results.

Required Skills :

Preferred Qualifications :

Compensation :

Peek is committed to the health and well-being of our employees, offering a comprehensive benefits package including health, dental, and vision plans, paid parental leave, year-end company recharge, and competitive compensation with equity options.

Peek Travel Inc. is proud to be an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or any other legally protected status.