Guest Experience Coordinator
Job Description
Embark on a dynamic role as a Guest Experience Coordinator, where your passion for hospitality and impeccable customer service will shine.
As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.
- Maintain complete knowledge and comply with all resort and departmental policies and procedures.
- Maintain complete knowledge of computer & manual systems.
- Maintain complete knowledge of :
- All resort facilities / services / hours of operation;
- Entertainment / special events scheduled in resort;
- Guest functions taking place, including guest names, location of events.
- Maintain work station with necessary supplies and resource materials and maintain cleanliness throughout shift.
- Answer telephone calls within three rings, using correct salutations and telephone etiquette.
- Handle guest complaints ensuring guest satisfaction.
Maintain familiarity with telephone system, voice mail system and phone rates.
Qualifications
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skill
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.
With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest : @AubergeResorts and #AlwaysAuberge.
4100 Red River Holdings LLC is an Equal Opportunity Employer, M / F / D / V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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