Customer Support Specialist

A company is looking for a Customer Support Specialist to provide exceptional service and support to clients in the clinical research industry.

Key Responsibilities

Schedule and deliver training for new and existing customers on the Clinical Trials Management System (CTMS)

Provide timely customer service and technical support, addressing inquiries and troubleshooting issues

Conduct site system reviews and educate customers on product features to enhance their experience

Required Qualifications

A minimum of 2 years of Customer Support experience

6 months of training experience

Experience in the Software-as-a-Service (SaaS) industry

High School diploma

Demonstrated customer focus and ability to work cross-functionally