Customer Success Consultant

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore

it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

In the Direct Sales Representative role, you will be part of one of the most dynamic sales departments in the company. As a valued member of the Optimum door-to-door team, you will work in the ever-changing consumer landscape. Every day will be different, every interaction will be unique, and you will have the opportunity to provide our valued customers with a memorable experience, guiding them through our full suite of Optimum products and services, such as high-speed internet, advanced TV, mobile, and voice technologies, ensuring that their solution, best fits their needs.

Our culture of excellence provides a pathway to success as local leaders and peers, will support your personal and professional growth by cultivating the skills needed to achieve sales targets, allowing you to be a successful earner in our lucrative compensation plan.

Responsibilities

Customized Solutions :

Be a telecom wizard! Dive into the unique needs of each customer, crafting tailored telecom packages that leave them speechless with satisfaction.

Product Knowledge :

Stay ahead of the curve by staying up to date with the latest offerings, pricing plans, and technological wizardry. You're the walking encyclopedia of telecom goodness!

Sales Pitch :

Become a master of persuasion selling in the field. Showcase the unparalleled advantages of our products and services, effortlessly addressing customer concerns and objections.

Closing Deals :

You're not just a salesperson; you're a deal-making maestro. Skillfully negotiate and close sales agreements, ensuring customers are thrilled and locked in for life.

Documentation :

Your attention to detail is impeccable. Complete all paperwork, contracts, and sales reports with precision, ensuring we have everything we need for smooth sailing.

Relationship Building :

You're not just closing deals; you're opening doors to lasting connections. Provide exceptional post-sales support and assistance, turning customers into lifelong advocates.

Team Collaboration :

Teamwork makes the dream work. Collaborate, share insights, and create strategies with your fellow sales dynamos to conquer collective goals.

Targets and Quotas :

You're driven by success. Consistently meet or surpass monthly sales targets and quotas, showing your unwavering commitment to personal and team triumph.

Compliance :

Ethical and above board, that's your motto. Always adhere to company policies, industry regulations, and sales practices.

Qualifications

Minimum Qualifications and Essential Functions :

High school diploma or equivalent is necessary.

Effective communication, negotiation, and problem-solving skills.

Self-motivator with a knack for working independently.

Proficient computer and technical skills, that help support the best customer solutions.

Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record.

Physical Abilities : Work environment includes sitting, standing, and walking.

Ability to work full time.

Preferred Qualifications :

Bilingual preferred to support effective communication with diverse employee and / or customer populations.

Sales-centric mindset :

A genuine passion for delivering exceptional sales results by achieving sales targets. Ability to empathize with customers, understand their needs, and provide tailored solutions. Strong interpersonal and communication skills to build rapport and establish trust.

Extensive product knowledge :

Deep understanding of mobile and fixed-line products and services. Stay current with industry trends, technological advancements, and competitive offerings. Ability to translate technical information into easily understandable terms for customers.

Digital proficiency :

Comfortable navigating digital platforms and tools. Proficient in using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications. Ability to adapt to new technologies and embrace digital transformation.

Whats In It For You :

Unlimited earning potential :

Base pay + Uncapped Commission structure

Comprehensive training :

We'll equip you with the knowledge you need to succeed.

Top-notch benefits :

Medical, Dental & Vision Insurance from day one.

Time to relax :

Enjoy paid vacation and sick pay.

Incentives galore :

Dive into our Sales Incentive and Bonus programs for additional earning opportunities

Invest in yourself :

We offer tuition reimbursement and employee referral earning opportunities.

Stay connected :

Discounted TV / Internet / Phone Employee product benefits. [1]

Secure your future :

Contribute to a 401(k) with company-matched funds.

Continuous growth :

Opportunities for career advancement within our organization.

[1] Subject to eligibility requirements and Company plan terms, including location of residence in Optimum footprint.

At Optimum, we're fueled by our four core pillars : Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Companys discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

The pay range is$95,000.00 - $125,000.00 / year(which includes base plus estimated average annual commissions).

Base salary at time of hire : $45,000, plus commissions. Commissions are estimated and not guaranteed. Earning potential varies based on individual sales performance and is subject to the terms of applicable co