Loan and Share Mediator (Collector / Call Center)

Loan and Share Mediator I Albany, NY Fusco Personnel has been retained to recruit for a Loan and Share Mediator I on behalf of our established and respected client in the financial services industry. This is an excellent opportunity to contribute to a trusted financial institution while building your expertise in collections and member relations. This position offers an exciting opportunity to play a key role in supporting the collections process, ensuring compliance with federal and state regulations, and delivering excellent service to members. If you have a strong understanding of collections, consumer lending, and regulatory compliance, we encourage you to apply! Key Responsibilities : Manage the collection of assigned accounts, including negative share balances, MasterCard accounts, consumer, and small commercial loans Accurately maintain all records related to account collections Acquire and maintain knowledge of bankruptcy, foreclosure, and repossession laws Make recommendations regarding repossessions, charge-offs, or internal collection efforts Ensure compliance with the Telephone Collection Practices Act, Fair Debt Collection Practices Act, and Fair Credit Reporting Act Apply knowledge of regulations regarding the right of offset and freezing funds (SSI, SSD, Pension) Maintain professional relationships with collection attorneys, repossession agents, and vendors Track and report collection figures and performance metrics Meet established goals related to call quality, member service, and efficiency Demonstrate proficiency in managing negative share accounts and consumer loans 18–29 days delinquent Qualifications : Associate’s degree from an accredited college or university Minimum of 2 years’ experience in a telephone collections or call center environment preferred Strong understanding of collection practices, consumer lending, and applicable laws / regulations Excellent communication, problem-solving, and customer service skills Ability to work efficiently and accurately in a deadline-driven environment Salary Range : $17.00-$20.00 / hr Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action / Equal Opportunity, Race / Gender / Veterans / Disability Employer