Senior Customer Support Specialist

A company is looking for a Senior Customer Support Specialist.

Key Responsibilities :

Process orders for products and services, ensuring proactive follow-up on order status and details

Investigate and resolve customer billing issues as relayed from the accounts receivable collections team

Provide sales support including pricing, availability, and formal quotations, while complying with established policies

Required Qualifications :

Bachelor's degree or 3-5+ years of relevant experience

Strong customer service skills and a passion for customer care

Experience with Enterprise Resource Planning (ERP) tools

Ability to work with a diverse workforce and customer base in a matrixed organization

Proficient in Microsoft Office