Permit Technician and Customer Service Representative

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Benefits & Perks

• Comprehensive process and systems training
• Paid time off (PTO)
• Paid holidays
• Family-oriented company culture
• Medical insurance
• Dental insurance

Company Overview


Window World is the largest exterior remodeler in the United States. We are dedicated to delivering a best-in-class customer experience while offering a wide array of residential exterior remodeling products. Our energy-efficient solutions are backed by industry-leading warranties, and we pride ourselves on exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service—at affordable prices.

Job Summary


The Permit Technician & Customer Service Representative plays a vital role in supporting both current and prospective customers while ensuring permitting and licensing compliance across all projects. This position manages a high volume of inbound and outbound calls, works extensively within our CRM and 360-contract systems, and serves as a liaison between customers, municipalities, and internal departments.
This role requires a positive, energetic, and detail-oriented professional with a strong customer-first mindset. The ideal candidate is organized, proactive, and capable of troubleshooting issues while ensuring clear communication and timely resolution.

Key Responsibilities


Compliance & Licensing

• Maintain licensing compliance by managing Certificates of Insurance (COIs), qualifier information, and address updates
• Ensure all compliance documentation remains current and accurate

Permit Management

• Create, submit, and monitor all permit records within the 360-contract system
• Track open, expired, pending, and approved permits across all municipalities
• Apply for all required permits within 30 days of contract signing, pending HOA approval

Document Preparation & Upload

• Upload all prepared documentation into the 360 system
• Prepare digital floor plans and measurement sheets for each contract
• Gather and coordinate required permit forms for qualifier and homeowner signatures prior to submission

Tracking & Reporting

• Track and manage the status of all active permits
• Record, maintain, and report permitting data for weekly recap and leadership meetings

Customer Service & Support

• Manage a high volume of inbound and outbound customer calls
• Schedule appointments and accurately document customer data within the CRM
• Troubleshoot product and service issues by identifying root causes, coordinating solutions, and following up to ensure customer understanding and satisfaction

Ideal Candidate Profile

• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• High attention to detail with the ability to manage multiple priorities
• Comfortable working in CRM and contract management systems
• Customer-focused, positive, and solution-oriented mindset

Window World is proud to be an equal opportunity employer and is committed to building a team that reflects our values of integrity, quality, and exceptional service.