MANAGER OF TAX OPERATIONS

Benefits : 401(k)

401(k) matching

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Competitive salary

Health insurance

MANAGER OF TAX OPERATIONS – Summerville, Goose Creek, Moncks Corner, SC

Jackson Hewitt is seeking a manager and senior tax preparer to oversee locations Summerville, Goose Creek and Moncks Corner. Must be self-motivated, detail oriented and committed to quality and exemplary customer service.

Under general supervision and in accordance with established company policies and procedures, the Manager of Tax Operations participates in the management activities, staffing, productivity, tax prep work and marketing for various offices within an assigned district. You will learn the business from the ground up providing real business leadership development and experience as well as deep understanding of critical components of business success (recruitment / retention strategies, marketing, employee development, operations, training, profitability, team leadership). This position manages the day-to-day activities of seasonal team members assigned to approximately four (4) or more stores and / or kiosk locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability.

This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.

Job Description :

General Job Description and responsibilities - Below is the minimum of what is expected :

Builds a positive team environment, provide employee training, and ensure accountability standards met. Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.

Maintains extensive knowledge of personal income tax returns to include those involving trusts and / or partnerships.

Creates, reviews and approves work schedules and timecard approvals, monitors time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.

Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and profitability.

Works directly with the Franchisee to market products and services.

Audits associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Monitors holds / voids / rejects, discount reports and productivity reports for assigned store group. Responsible for meeting all assigned goals including, but not limited to retention, new client growth, tax return count, discounts, revenue, cash control and tax return count in assigned area.

Active PTIN required.

Must pass background screening.

Must successfully complete of the Jackson Hewitt Tax Season Aptitude Test or Fundamentals of Tax Preparation Course

Must possess reliable transportation, insurance, and a driver’s license in good standing

Other Duties as assigned in areas specific to Jackson Hewi

Ensures the cleanliness and maintenance of all offices are in accordance with the lease terms and with the policies and procedures.

Completes annual 18-hours of continuing education and ability to meet all other IRS and applicable state requirements.

Demonstrates ability to work independently with minimal supervision.

Resilient under stress in fast paced environment.

Job Type :

Full-time Year-round (Will consider Seasonal)

Annual salary based on experience / qualifications + annual bonus based on tax returns and offices’ performance

Experience :

Management : 3 years (Required); 5+ years (desired)

Tax Preparation : 3 - 5+ years (Required)

Enrolled Agent credentials highly desired

PTIN Certification : Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.