E-commerce and Customer Experience Coordinator - Luxury Womenswear Label

Our client, a luxury womenswear label based in Miami, is looking for an E-commerce and Customer Experience Coordinator to join their team!

Role Overview

Our client is seeking a strategic and results-driven E-Commerce & Customer Experience Coordinator to lead and scale our digital commerce operations in a fast-paced, high-pressure luxury fashion environment. This role requires a sharp, analytical leader who can balance the high stakes of luxury e-commerce while delivering a seamless, high-performing customer experience. As the E-Commerce Coordinator, you will be responsible for driving growth, optimizing digital performance, and ensuring operational excellence. This role requires someone who thrives under pressure, can manage multiple high-priority initiatives, and is relentless in delivering measurable results.

Key Responsibilities

E-Commerce Strategy & Operations

• Oversee and optimize the Shopify platform by managing product creation, sale, and collection launches, ensuring seamless functionality and high-speed performance.
• Oversee the order fulfillment process to ensure orders are accurately processed and shipped in a timely manner, working directly with the shipping department to coordinate all orders.
• Oversee the return process ensuring efficient handling, timely resolutions, and a smooth experience for customers while working closely with the shipping department.
• Utilize Klaviyo to schedule and manage all email campaigns, including subject lines and launch timing, ensuring strategic delivery for maximum engagement and conversion.
• Manage AIMS 360 integrations to monitor inventory management and other third-party platforms to streamline e-commerce operations.
• Identify site optimization opportunities to enhance conversion rates, navigation, and user experience.

Customer Experience & High-Volume Support

Digital Marketing & Revenue Growth

Crisis & High-Pressure Problem Solving

Innovation & Competitive Growth

Qualifications

You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your profile and that you start collecting your references early.