Commercial Training Manager - Microbial

Commercial Training Manager

For 75 years, Charles River employees have worked together to assist in the discovery, development, and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales, or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

The Commercial Training Manager will lead the development and execution of initiatives aligned with the Microbial Solutions Commercial Training Strategic Plan supporting our mission, vision, and key business priorities. Management of the sales operations including sales administration, sales training, and commercial team onboarding. Manage and develop processes and tools essential to the sales force productivity. Efforts include sales process and tools optimization, reporting and measurement of KPIs, sales training programs, and technology infrastructure design. This person will work closely with key stakeholders in generating content on effective portfolio knowledge and positioning, best practices in territory management and utilization of sales tools.

In addition to managing the ongoing continuous training for the team, assist and manage the onboard training program for new hires and provide necessary reports / assessments for Sales Management to ensure the program is achieving the stated goals. This position will be remote, work from home office with about 30% travel to the CRL Charleston, SC site.

Objectives of the Role

Partner with Sales Leadership and Marketing to define training goals that translate strategy into effective field execution. Develop and implement the training and development strategy in alignment with organizational goals and objectives.

Build and maintain comprehensive onboarding covering product, process, industry, and tools for all sales roles.

Act as a change leader within the Commercial organization, driving adoption of new learning technologies, enabling transformation efforts, and shaping a culture of performance excellence and continuous development.

Identify knowledge and skill gaps; create competency-based learning solutions to close them. Continuously enhance training programs to support onboarding, development, and long-term performance. Evaluate training effectiveness and evolve programs to sustain and elevate field capabilities.

Apply instructional design methodology, adult learning principles, and project management expertise when planning, developing, and facilitating initial and continuous learning curricula.

Design, develop, and deliver training programs for NPI's, service enhancements, and strategic partnerships using various instructional techniques and formats, including classroom training, e-learning, and workshops.

Evaluate training effectiveness and optimize training content & methods through assessments, surveys, performance evaluations, and stakeholder feedback to measure learning outcomes and make continuous improvements. Conducts regular needs assessments to develop new programs and to continuously improve existing training programs, resources, and frameworks.

Manage the training budget, resources, and logistics to ensure efficient and effective delivery of training programs.

Partner with corporate and business unit training and hiring managers to initiate onboarding and training activities during candidate selection process.

Coordinate onboarding logistics with Sales Operations Administrator.

Determine training needs by traveling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers. Travel with new hires approximately 90 days post-hire to review onboarding experience and troubleshoot sales activities.

Prepare new sales representatives by conducting orientation to sales process.

Stays current on industry trends to inform new program delivery and design through technology, innovation, and cutting-edge approaches.

Cultivates strong working relationships and collaborates closely with stakeholders at all levels in the organization, including sales leadership, Product Management, Scientific Portfolio Specialists, Strategic Marketing, and R&D teams.

Ensure seamless training execution and oversee planning, logistics, and delivery to ensure an engaging, high-impact training experience for all participants.

Support global training expansion and partner with the team to ensure training is successfully executed in APAC regions.

Develops and leads training interactions and workshops for regional / global Sales Meetings, Mid-Year Meetings, etc. as needed.

Job Qualifications

• Education : Bachelor's degree (BA / BS) equivalent in life sciences, sales, or related discipline.
• Experience : Minimum 5 plus years in sales enablement, product training, or technical education in high-growth B2B (Life Sciences strongly preferred). Previous sales experience in managing customer relationships and revenue generation preferred.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Strong cross-functional collaboration and stakeholder management skills, with the ability to grow a team with internal and outside talent.
• Bias for action-executing quickly, testing new ideas, and iterating based on results.
• Excellent communication, presentation skills, and attention to detail. Proficient in the use of standard office computer applications (word processing, spreadsheets, presentations, e-mail) and CRM (Salesforce.com, or similar).
• Strong sales experience, passion for teaching, collaborative, attention to detail, and willingness to challenge themselves and the organization for growth.
• Demonstrated proficiency managing analytically rigorous initiatives. IT proficiency in CRM databases, Excel Pivot tables, and mobile technologies.

The pay range for this position is $80,000 - $105,000K USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, and location.

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science, and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We're committed to providing benefits that elevate your quality of life. Based on your position, these may include : bonus / incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws. It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications. For more information, please visit www.criver.com.