Sales & Customer Engagement Director

Sales & Customer Engagement Director

The Sales & Customer Engagement Director is responsible for identifying, sourcing, and securing business across the full end to end range of products and services Encore as an organization can deliver. The position may be focused on one specific sector or region. This team member will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close.

Key Job Responsibilities

Prospecting & Qualifying New Accounts

• Partner with sales leadership on strategically mapping out the assigned sector / sub sector
• Identify, qualify, and develop new sales opportunities to increase our new logo count or extension of business within the existing companies we partner with today
• Build strategies and customer pursuit plans that include contact prospective clients to conduct an end-to-end event solutions
• Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact
• Seamlessly turn the business needs of our clients into alignment with the benefits of our products and services
• Demonstrate Encore's experience, audience engagement impact and demonstrable ROI to position Encore as the partner of choice
• Manage quotes, proposals, pitches, and RFPs through our sales process and in partnership with other departments, from lead to WIN
• Achieve and strive to surpass quarterly and annual revenues targets, including calls made, appointments set, demos and sales closed
• Partner with experience lead and transition accounts over after each sale
• Stay involved with the relationship, as needed
• As the consultant and advisor, support future sales, resigns and net new business opportunities
• Advocate for our solutions in the industry, through speaking, networking, or attending events as needed
• An active networker and contact generator, bring that thinking and make those valuable introductions to Encore while also working the existing database to ensure we have shown maximum partnership value to our customers

Sales Management & Account Ownership

Internal Communications

Job Qualifications

Bachelor's degree or equivalent

8+ years proven success in a competitive business-to-business sales environment

Experience of selling virtually, over the phone and / or face-to-face

Experience in meetings and in the live event industry (virtual and hybrid events are a bonus)

Strong commercial acumen with a hunger for deal making

Naturally competitive, and a born networker with an appetite for relationship building

Experienced in the disciplined use of customer relationship management (CRM) software

Articulate, with a confident telephone manner, as well as a focused listener

Exceptional customer service standards

Must be a self-starter and self-motivated, but with the ability and willingness to take direction and work in close collaboration with colleagues

Travel required when face to face meetings come back

Competencies

Strategic sales planning

Sales Proficiency

Attention to Detail

Strong Communication Skill

Professional Personal Presentation

Initiative

Exceed Customer Expectations

Concern for Quality

Influence

Negotiation

Result Orientation

Relationship Management

Work Environment : Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. May travel up to 50% of the time.

Salary Pay Range : $118,515.00 - $145,181.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families.