Customer Advocacy Manager

Customer Advocacy Manager

Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estateenabling teams to clearly identify, prioritize, and fix critical risks faster.

Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C++ code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures.

Sound interesting? Let's talk if you want to be part of the next big leap in security innovation!

How You'll Make an Impact

The Customer Advocacy Manager's core mission is to empower our customers, generate public evidence of their success, drive the adoption of our features, and collect essential input to shape our product strategy and roadmap.

You will be responsible for :

• Customer Evidence : Source customers willing to champion Endor Labs. Lead the creation of case studies, testimonials, quotes, and public reviews (like G2), and ensure this evidence is used effectively across all sales and marketing channels.
• Customer Marketing : Keep customers informed about product enhancements, ensure they understand the value of existing features, and encourage the activation of licensed capabilities.
• Advisory Groups : Plan and execute Customer Advisory Boards (CABs) and Technical Advisory Councils (TACs), including member recruitment, detailed meeting planning, and all event communications. Partner with Product and Product Marketing to define the requirements and process for testing new features. Recruit customers and late-stage prospects to participate in alpha and beta testing initiatives (Design Partner Program).

As Endor Labs grows, you'll also have the opportunity to build a customer community!

What You Bring to the Table

We are seeking candidates who demonstrate the following skills and experience :

What Makes Us... Us

What We Offer You

Endor Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't fit every requirement above, we believe in the power of diverse perspectives and experiences, so we encourage all talented individuals to applythere's no one-size-fits-all here.