Clinical Informatics Liaison, Full-Time Days

Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for improving patient safety and outcomes through adoption, optimization, and end user performance monitoring of clinical application systems. Assists with basic clinical workflows and front-line end-user support with the goal of ensuring clinician adoption, satisfaction and enhanced system usability. Collaborates with subject matter experts within operational clinical departments, ambulatory and inpatient quality departments, Risk Management, Health Information Management, Learning and Development training team and Information Technology Services for adoption opportunities and consistent workflow alignment across the organization. Receives mentoring from the Clinical Informatics Liaison, Sr. role and / or Clinical Informatics leadership. May support clinical informatics design, testing, implementation, and maintenance with basic functionality and workflows. Assists team members in developing documents, reviewing documents, and creating new processes to maximize efficiency and improve processes within clinical informatics.

Essential Functions

All team members are expected to be knowledgeable and compliant with Prisma Health's values : Inspire health. Serve with compassion. Be the difference.

Maintains awareness of basic clinical workflows, devices and software functionality as well as policies that are supported by clinical applications.

Maintains a consistent presence and rounds with clinical end-users to support, identify, and mitigate issues with clinical application systems. Assists in responding to customer calls and maintain satisfaction and service levels. Assists with first-line electronic health records support for nursing, physician and other end-users in clinical environment. Maintain positive customer relationships and demonstrates patience when working with end-users of varying skill levels.

Utilizes and incorporates analytics and formal / informal feedback to support adoption and optimization alignment with established Prisma Health workflows.

Collaborates with Clinical Informaticist, ITS analysts, and learning and development training teams to provide feedback on system design based on end user workflow adoption findings.

Supports the on-call support services offered by the department as assigned. Assists in responding to customer calls and maintain satisfaction and service levels.

Demonstrates positive and professional behaviors when interacting with all team members and supported end users. Attend meetings as required and participates on committees as directed to support advancement of electronic health record documentation, usage and improvements.

Performs other duties as assigned.

Supervisory / Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

Education - Bachelor's degree in Healthcare, Biological Sciences, Business

Experience - Three (3) years h ealthcare experience. I nformatics experience supporting Epic. Experience training / supporting clinicians with clinical information systems

In Lieu Of

In lieu of the requirements noted above, a M aster's degree in healthcare, biological sciences or business and one (1) year related work experience may be considered.

Required Certifications, Registrations, Licenses

A valid driver's license; an acceptable motor vehicle record, as defined by the Acceptable Motor Vehicle Record (MVR) Chart; and proof of auto insurance.

Epic certification / Certification in Informatics - Preferred

Knowledge, Skills and Abilities

Ability to maintains current knowledge of clinical application system changes. Able to supports users in maintaining workflow changes and system updates.

Ability to work independently with moderate supervision and exercises independent judgement and discretion in a limited capacity

Ability to work in fast paced, dynamic environment

Knowledge of office equipment (fax / copier)

Proficient computer skills (spreadsheets, Microsoft Office (Excel, Word, PowerPoint, Visio, TEAMS)

Mathematical skills

Understanding of physician and clinician workflows and terminology - Preferred

Work Shift

Day (United States of America)

Location

Colonial Life Building

Facility

7001 Corporate

Department

70019137 Informatics BT

Share your talent with us! Our vision is simple : to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.