Operations Manager - Remote (,, United States)

Manager Of Operations, Medical Record Retrieval

Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

Job Summary

The Manager Of Operations, Medical Record Retrieval has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operation ensures objectives, principles, values, mission, and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking, and P&L profitability. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.

Essential Job Functions

Organizational Leadership

• Set the tone and vision for the respective, leading with compassion, respect, accountability, and innovation
• Organize, lead, and participate, as needed, in client meetings to ensure existing programs and services meet and / or exceed customer expectations
• Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently, and profitably
• Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization
• Work with other regional counterparts to ensure standardization of optimal processes
• Set parameters and guidelines to measure performance to objectives

Employee Responsibilities

Client Responsibilities

Financial Management

Primary Customer Service Responsibilities

Physical Requirements

HIPAA / Compliance

Qualifications

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factor.