Office MA

Position Summary:

Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area with eight office locations and five Ambulatory Surgery Centers.

Performs standard Medical Assistant duties in a medical office environment, to include greeting patients, obtaining information and documentation, rooming patients, taking vital signs, and supporting the medical provider and nursing staff as required. Inputs information to patient records, makes calls to provide patients with information, schedules patients for return visits and/or procedures, and other general office duties as assigned.

Essential Duties and Responsibilities:

• In all encounters, acts as the patient’s advocate to ensure optimum patient satisfaction with the experience and care they receive. Always communicates in a non-judgmental and non-discriminatory manner that preserves the patient’s rights and dignity.
• Rooms patients in a timely and accurate manner and follows procedures set forth by the organization.
• Interacts with and assists providers in completing each patient interaction. Any event that involves patient dissatisfaction is documented and referred to a lead person, supervisor, or manager for action.
• Contacts patients to provide the results of tests, or other appropriate information.
• Able to educate patients about GI specific conditions, tests and medications using language, terms, and methods that the patient can easily understand. Ensures that patients are provided with appropriate written or verbal information. Asks questions and seeks clarification from providers and RNs when appropriate.
• Document all patient interactions in the appropriate system in a timely and accurate manner and verify that all documentation is complete, concise, and accurately reflects the complete situation and the care that was given.
• Sends pre-certifications and schedules patients for appointments and/or procedures and ensures the information is coordinated with all appropriate departments and outside organizations.
• Addresses tasks in a timely manner (within 7 days, as soon as possible for urgent tasks). Able to prioritize tasks appropriately. All electronic charting is complete, accurate and professional.
• Participates in staff meetings. Assists in developing ways to meet department goals in a more effective and efficient manner and is an active part of the implementation of new processes and procedures.
• Research lab and imaging recall testing and executes appropriate orders for patients.
• Serves as a team player to ensure center optimization and efficiency.
• Performs other tasks, projects and assignments as requested by management.

Knowledge, Skills, and Abilities:

• Maintains up-to-date knowledge levels in his/her assigned areas of responsibility.
• Understands and complies with company policies as outlined in the Employee Handbook and Company Compliance Plan.
• Understands company operations beyond his/her own area of responsibility and uses this knowledge to assist and support other parts of the organization. Is aware of his/her own strengths and weaknesses.
• Accepts feedback and takes action to enhance his/her strengths and improve areas that need attention.
• Accepts accountability for the achievement of his/her assigned departmental and individual goals and objectives.
• Develops new methods and/or modifies existing processes to streamline tasks and improve department efficiency.
• Can be depended upon to be at work according to his/her assigned schedule, and to use the time and attendance system according to established requirements.
• Establishes and maintains professional and positive relationships with all members of the company, outside organizations, clients, providers, patients and any other individual or organization necessary to effectively perform the duties and responsibilities of the position
• Maintains absolute confidentiality of all company and patient information in all situations and activities.
• Demonstrates positive support for the mission and values of the company in all situations.

Minimum Qualifications:

• Graduate of a certified Medical Assistant Program, Certified Nursing Assistant Program, Emergency Medical Technician Program, OR college graduate with science major. High School Diploma required.
• Experience in a medical office preferred
• Excellent verbal and written communications skills.
• Ability to interact effectively and professionally with patients, medical providers, and other staff members. Supports teamwork and contributes to achieving company goals.
• Intermediate computer skills, with experience in medical software (Intergy preferred).

Physical Demands and Work Environment:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances.
• Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.