Customer Service Representative 1 / Customer Service Representative 2 / Sr Customer Service Representative

Job Opportunity

BHE GT&S has an exciting opportunity as a Customer Service Representative 1, Customer Service Representative 2, or Senior Customer Service Representative at our Headquarters in Glen Allen, VA.

Responsibilities include :

• Performing activities to reconcile, review, and monitor the activities required, ensuring the company's obligation to transport natural gas in the pipeline.
• Performing advanced level, very complex transactions, including nominations processing through confirmation and scheduling, while following rules and requirements.
• Reconciling imbalances and pooling points.
• Providing information timely, to allow for any necessary reconciliation.
• Working with customers and less experienced employees, to explain company policies, practices, tariff provisions, and transportation procedures.
• Assisting in customer problem resolution.
• Monitoring customer activities and ensuring compliance with tariff provisions.
• Maintaining necessary documentation of gas receipt and transportation activity and preparing reports.
• Participating in specialty projects requiring advanced to complex business and / or system knowledge, and a mastery of more complex natural gas issues.
• Managing and providing timely, accurate, and volumetric information for analysis and decision making.
• Serving as an interface between pipelines and other employees, within and without the business area.
• Performing at moderate to advanced level, to develop and maintain relationships with assigned key account customers.
• Being normally the single point of contact for multiple customers.
• Having ability to service all customer requests and to provide advanced information on company policies, practices, and tariff provisions.
• Providing assistance and individualized training on transportation storage procedures and software usage, at a moderate to complex level.
• Monitoring customer activities to assist customers in utilizing contractual commitments effectively, promoting the services use.
• Working with other business areas to find resolutions to issues impacting a wider array of users.
• Partnering with IT Business Analysts to align business needs with technology solutions.
• Being available at all hours as needed.
• Providing proactive customer support.
• Analyzing work to eliminate errors and avoid risks.
• Providing documentation of processes and procedures.
• Providing training to internal employees and external customers.
• In times of system stress, assisting with tasks as required.

Qualifications :

Customer Service Representative 1 : Ability to operate personal computer, including data analysis. Ability to define problems, collect data and draw conclusions. Ability to communicate effectively, establish rapport and speak persuasively. Ability to negotiate problem solutions. Effective interpersonal skills. Ability to work independently.

Customer Service Representative 2 : Ability to perform data analysis. Ability to define problems, collect data and draw conclusions. Ability to communicate effectively, establish rapport and speak persuasively. Ability to negotiate problem solutions. Effective interpersonal skills. Ability to work independently. Knowledge of transmission pipeline system, facility operations, tariff provisions and service agreements preferred. Knowledge of customer facilities and operations, transportation rules and policies and interconnections preferred. Previous experience with transportation and scheduling of natural gas.

Senior Customer Service Representative : Considerable experience in gas transportation. Ability to perform data analysis. Ability to define problems, collect data and draw conclusions. Ability to communicate effectively, establish rapport and speak persuasively. Ability to negotiate problem solutions. Effective interpersonal skills. Ability to work independently. Knowledge of transmission pipeline system, facility operations, tariff provisions and service agreements preferred. Knowledge of customer facilities and operations, transportation rules and policies and interconnections.

Education : Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) Preferred Degree : Business

About Us : BHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently. Headquartered in Richmond, Virginia, with operations in 10 states, BHE GT&S employees take pride in our work and are committed to innovative and sustainable natural gas energy solutions. Through our liquefied natural gas facilities, multi-state pipeline systems, and storage operations we support a number of large customers, including major utilities, power plants, marine transportation and heavy-duty trucking, along with manufacturing. Our employees are integral to our success and work hard to exceed customer expectations. We provide fulfilling employment opportunities, are committed to attracting and retaining the best employees, and focus on providing a safe and inclusive work environment.

About The Team : BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.

Job Info : Job Identification : 10002481 Job Category : Business Development Job Schedule : Full time Pay Range : 68,300-106,200 Relocation Assistance : Available for this position dependent upon eligibility requirements Business : Eastern Gas Transmission and Storage, Inc.