Call Center Specialist - Client Services

Job Opportunity At Vertical Screen

Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's leading applicant screening firms but we're not your typical background check company. With our family of companies Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint we support some of the biggest names in business, healthcare, education, and government. We're proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We're a team of kind, collaborative professionals who genuinely care about what we do and about each other. Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference every single day.

Job Description

The Customer Service Representative provides customer support by problem solving and troubleshooting and responding to external or internal user requests via phone, chat or email. This is an on-site position out of Warminster and we are seeking the shift of Monday - Friday 2pm-10pm.

Responsibilities

• Provide client support on a wide range of items.
• Respond to external or internal user requests for service and determine nature and extent of support needed.
• Respond to client issues of all kind via phone, chat and email.
• Provide both "Tier 1" and "Tier 2" level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
• Investigate error messages and determine resolution.
• Train users in startup, basic, and advanced use of our websites.
• Responsible for handling all aspects of incoming communication and working along with other departments for follow up / direction.
• Investigate issues to determine the proper department for resolution.
• Provide timely and accurate information to incoming client requests.
• Process client orders / changes according to established department policies and procedures.

Required Skills

Education

A high school diploma or GED is required.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Additional Information

All candidates are subject to a drug test and a background screening. Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.