Intake Specialist

Job Description

Job Description

About Strategic Legal Practices

Based in Los Angeles, Strategic Legal Practices is one of the largest litigation firms within California, representing clients in a range of consumer protection and civil litigation matters. Our Firm measures our success by how well our clients do. We are armed with a group of experienced attorneys, led by one of the most successful Lemon Law and Consumer Fraud litigators in California. The best predictor of performance is our record of achievement. We are proud to have successfully helped thousands of clients in their pursuit against car manufacturers. Our success rate is unmatched by any other Firm.

About The Role

As an Intake Specialist at SLP, you will be the first point of contact for individuals seeking legal support under California’s Lemon Law. Your role is to provide an exceptional first impression of our firm - listening attentively, understanding each client’s situation, and helping determine how we can best assist them.

This position blends professionalism, empathy, and efficiency. You’ll manage a steady flow of inbound inquiries from potential clients, ensuring that every person receives a responsive, informed, and compassionate experience. You’ll guide clients through the initial intake process with confidence and clarity, setting the foundation for a strong attorney-client relationship.

SLP’s Intake Specialists are essential members of the client experience team. You’ll collaborate closely with attorneys, paralegals, and support staff to ensure each case begins smoothly and clients feel confident in their decision to work with our firm. This role is ideal for individuals who are detail-oriented, personable, and motivated by the opportunity to make a meaningful impact in people’s lives.

Key Responsibilities

• Convert inbound, high-intent leads into signed clients by guiding prospects with urgency and professionalism.
• Consult with prospective clients to understand their situation, communicate case value, and build trust in our firm.
• Follow up with warm leads through outbound calls, texts, and emails to maximize engagement.
• Own the first impression : establish rapport quickly, manage objections, and move conversations toward engagement.
• Leverage CRM systems (Salesforce preferred) to track leads, manage pipeline activity, and ensure accurate documentation.
• Collaborate across departments to ensure smooth client handoff and an excellent client experience.
• Contribute to firm-wide projects and non-sales initiatives that build leadership skills and industry exposure.
• Maintain and exceed performance metrics, including conversion rate, response time, signed case goals, outbound activity expectations, and team contribution.
• Use Spanish language skills (if applicable) to effectively engage with a broader client base.

Why Join Us?

Compensation : $25.00 - $29.00 / hour

Requirements

Benefits

We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including :