The Oracle CX Business Analyst / Administrator is responsible for managing and supporting all functional and technical aspects of this module.
The position must be able to configure CX, write functional specs, provide production support, write and execute test plans.
The position will also be responsible for supporting related solutions such as Documoto and Five9. The position should have basic project management skills, coordinating activities with vendors and other internal and project teams.
Key Activities & Responsibilities
- Support and maintain all Oracle Migration & Integration needs as they pertain to all CX Business Applications (OIC, OFS, CRM, DCS, IDCS, Marketing Cloud, Outlook, eCommerce, content management, in conjunction with CX Partner(eVerge, Documoto, Dealer Portal, Five9, Docebo)
- This role (in conjunction with partners) is responsible for representing CX in Dev environment strategy & moves with DevOps to ensure we are aligned
- This role is responsible for all security roles configuration and access and controls for CX (regardless of fusion / non-fusion) internal leads, super users, next level super users, and all CX users’, this will be done in conjunction with partners.
- This role is responsible for tracking, reviewing, determining effects on CX, for all updates and upgrades across the entire program (Oracle, Documoto, Five9, Dealer Portal, Docebo).
- This role is responsible for all systems reporting requirements, and enhancement requests for Oracle CX & related systems
- This role oversees any other associate / partner system admins across the program
- This role is responsible for any CX Helpdesk, Oracle SR, or any other partners request for help or service tickets, and their tracking
To be successful in this role, your experience and competencies are :
- Bachelor's degree in Computer Science or related field with equivalent technical and experience
- 5+ years of experience supporting, configuring, implementing Oracle CX
- 2+ years experience in large multi-site implementation projects
- Preferred international implementation experience
- Experience managing and / or coordinating with 3rd party partners
- Experience working with cross functional project teams
- Experience working in a manufacturing environment is preferable
- Preference for the position to be local to Chattanooga, TN but will consider remote
- Experience writing business specifications
- Experience writing and executing test plans
- Experience training users
Oracle CX Business Analyst/ Administrator
The Oracle CX Business Analyst/ Administrator is responsible for managing and supporting all functional and technical aspects of this module. Support and maintain all Oracle Migration & Integration needs as they pertain to all CX Business Applications (OIC, OFS, CRM, DCS, IDCS, Marketing Cloud, Outl...
Oracle Business Analyst - CPQ
The Oracle Business Analyst – CPQ (Configure, Price, Quote) is a critical role in supporting our global Oracle Cloud ERP solution. Will need to work with many key stakeholders in the business across multiple businesses and functions. Interpret business requirements and help the business priori...
Oracle Business Analyst - CPQ
The Oracle Business Analyst – CPQ (Configure, Price, Quote) is a critical role in supporting our global Oracle Cloud ERP solution. Job Title Oracle Business Analyst - CPQ Job ID 27733234 Work From Home Yes Location Chattanooga, TN 37421 Other Location Description. Will need to work with many key sta...
Data Analyst
The primary focus of the data analyst will be inventory management, which is comprised of 4 main areas:. In this role, you will collect, organize, and analyze data on sales numbers, market research, and inventory. You will be responsible for ensuring the quality and accuracy of that data, then proce...
Data Systems Engineer
Accountable for designing, maintaining, optimizing data infrastructure, database management, data warehousing, SQL server deployment, and optimizing data pipelines utilizing Windows and Linux server environments. Responsibilities within these systems include engineering and provisioning, operations ...
Data Analyst
Our government client is seeking a talented data analyst to join their team. Below is a list of responsibilities that—while not comprehensive—provides an overview of the duties of the Data Analyst in a contract capacity (through December 20, 2024):. Intermediate skills and experience wrangling unstr...
Senior Data Analyst
Reporting to the IT Director, the Senior Data Analyst, will be responsible for supporting and enhancing our proprietary software applications with a focus on data interfaces, data analytics & reporting, and process automation. They oversee the data cycle and process management for organizational dat...
Data Analyst II
The Data Analyst II will compare various data sets to the “source of truth” and provide feedback to other team members, management, external customers around data quality, data gaps, and general analysis. We are looking for a Data Analyst II to work with internal and external stakeholders to ensure ...
Systems Administrator
Systems Administrator to join a multidisciplinary team responsible for maintaining the Systems, Network, and Regulatory Compliance in our environment. Familiarity with ticketing systems and project management systems as work will be recorded in those spaces. CoverMyMeds’ network includes 75 percent ...
Database Administrator II (Work From Home)
The Database Administrator will keep our database up and running smoothly 24/7. Proven working experience as a SQL Server Database administrator, preferably with high volume enterprise applications. Build, manage, and performance tune SQL Server database systems of high performance, availability, an...