Guest Service Representative

Guest Services Representative

A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals / corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in the life of the Guest Service Representative may include any combination of the below duties :

• Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
• Perform all front-end functions including, but not limited to : cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
• Assist guests with returned merchandise, overrings, and overcharges.
• Conduct cashier accuracy audits.
• Provide low-level troubleshooting and / or inform store management of problem areas, including : pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
• Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
• Provide backup to the Guest Service Manager and Senior Guest Service Manager in his / her absence.

What's In It For Me?

Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace-one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures. We're proud to offer a variety of benefits to both our full-time and part-time employees, including :

If you're hired or promoted into a full-time position with our company, you will also be eligible for : Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as Company-Sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!

Requirements

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO / AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

Company Introduction

Are you friendly, dependable, and passionate about working with people? At Coborn's, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you're looking for a place where you can build a future while making a positive impact every day, we'd love to talk to you about joining our team! Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, Sullivan's Foods, and Kessler's. We offer our guests an elevated shopping experience-both in-store and online-focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do. Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor, and Captain Jack's brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn's Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center.