Director, Consumer Business Development

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The Consumer Business Development team plays a pivotal role in shaping the strategic direction of Consumer AI. As a Director, Consumer Business Development in the Shopping & Payments Partnership Team you will be responsible for driving and delivering innovative partnerships across our Shopping, Payments & Agentic Commerce priorities. You will collaborate closely with both external partners and internal teams—within Microsoft AI and across the broader organization—to identify emerging business opportunities and evolve partnership strategies in a rapidly expanding space. This role offers a unique opportunity to transform Microsoft’s current position in Shopping & Payments in a fast-evolving AI landscape, while honing your negotiation and deal-making skills through direct ownership of high-impact partnerships.

Responsibilities

• Leverage internal and external network to develop new strategic relationships. Develop relationships as a trusted advisor with key stakeholders. Work cross-functionally on internal strategy and work with cross-functional teams to deliver alignment on objectives and outcomes.
• Articulate the value of Microsoft solutions, leveraging knowledge of customer and partner business priorities and / or drivers to influence decision making. Look across opportunities to identify and address broad issues and trends.
• Develop processes and channels for information gathering and reporting, including synthesizing key insights and trends gathered from engagements for executive consumption.
• Formulate partnership strategy for Shopping & Payments growth priorities with input from relevant stakeholders and create business value propositions based on partner and company needs.
• Build and utilize internal & external network with a diverse set of stakeholders to identify and validate unique opportunities across business areas. Provide input into recommendations on partners.
• Position the Microsoft value proposition versus competitors and work with stakeholders to influence the build / buy / partner decision to meet customer needs, leveraging knowledge of Microsoft and customer issues in conjunction with product / industry teams to establish a foundation for future opportunities in competitive situations through collaboration.
• Provide insight on industry and / or competitive trends and drive action based on insights.
• Drive deals to increase growth and achieve desired outcomes, anticipating potential issues. Encourage customers and partners to apply and amend a value proposition to create a partnership. Influence internal stakeholders and partners and promote the value of opportunities.
• Represent Microsoft in key customer and partner interactions, and define the deal structure for scalable and durable solutions to complex business opportunities.
• Leverage deep understanding of risks, rewards, and negotiation skills to manage broad engagements across all business functions.
• Provide breakthrough ideas and collaborate to close strategic or high-impact opportunities in order to scale the business (e.g., cross-company, cross-product deals).
• Provide coaching and support to less experienced colleagues as a go‑to resource for negotiation.
• Develop plans for managing deals, including communications, and reporting with Microsoft stakeholders. Resolve blocking issues using known techniques.
• Collaborate with customers, partners, and Microsoft colleagues to develop post‑deal governance and ensure design, communication, and alignment in creation and implementation of execution plans across a portfolio of deals within a particular domain.
• Ensure customers and partners are prepared for implementation.
• Capture and share learnings to improve future pipeline and business value communication.
• Embodies our culture and values.

Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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