CRM Lead

Crm Lead

We are looking for CRM Lead San Jose, CA. (Remote only in CA) Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process management.

Key responsibilities include :

• Leading the design and implementation of Oracle Service Cloud (OSC) with Genesys Cloud CX
• Integrating OSC with enterprise telephony systems
• Providing hands-on system knowledge and technical integration
• Managing business process management for the CRM systems

Requirements :