Commercial Card & Market Management Manager - SVP

Commercial Card & Market Management Manager - SVP

Citi Commercial Cards is the leading provider of Commercial Cards solutions to marque, multi-national organizations and public sector organizations offering card solutions in 100 countries. Citi Commercial Cards' Travel & Entertainment (T&E) and Business-to-Business (B2B) solutions form the core of the expense management strategies for thousands of corporate card programs.

This role is part of the North America Product Team, with responsibility for product positioning, business management, sales enablement, and partnership / alliance development for Citi's corporate T&E solutions. The T&E solution set forms the core product of Citi's Commercial Card business and strategy, touching more than 5 million cardholders globally and thousands of corporate and public sector card programs in every region. This position will have senior-level exposure and play a leading role in managing the current portfolio and product set and determining the long-term strategy for our T&E solutions globally.

The Commercial Card & Market Management Manager is accountable for management of complex / critical / large professional Travel Management disciplines. Areas. Leads and directs a team of professionals. The Travel Product manager defines, develops, and launches travel products and services by analyzing market opportunities, managing supplier relationships, and overseeing the product lifecycle to generate profitable revenue. Key responsibilities include market research, vendor negotiations, developing product roadmaps, and collaborating with cross-functional teams to deliver compelling and profitable travel experiences that meet customer needs. Generally accountable for delivery of a full range of services to one or more businesses / geographic regions. Excellent communication skills required to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning.

Responsibilities : This senior role is part of the Product Team, with ownership of the Commercial Card Travel product strategy, product positioning, business management, sales enablement, and partnership / alliance development and management Identify travel market opportunities, conduct competitor analysis, and gather customer feedback to inform product strategy This position will have a leading role in managing the current portfolio and product set, and influencing long-term strategy as well as the allocation of investment dollars to execute the strategy globally P&L Management (reporting and analyzing financials to ensure goals are being met) The role will also be responsible for Customer Experience, defining our strategy and overseeing the execution of the underlying initiatives This role will be required to drive action across the organization (especially other functions : Operations, Technology, Sales, Control Functions etc.) in order to achieve goals and ensure that a BAU operational model is in place The Product Manager will also lead development and expansion of partnerships and alliances within the product ecosystem to create innovative and turn-key solutions between Citi products and other players in the ecosystem Management will look to this person to be an evangelist for the product both internally and to within the marketplace The successful candidate must be both a leader and a team player, working with regional Product teams, Product Sales and Account Management, and functional teams globally The Product Manager will also work with internal partners to drive the visibility and positioning of the product, and also manage product-level relationships Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications : B.A. / B.S. Degree required 8+ years of Travel Management and Commercial Cards experience Data driven business strategy / analysis background highly preferred Relevant Product experience, knowledge of industry players and familiarity with the broader industry ecosystem would be valuable The incumbent will work closely with regional product teams to set and track annual spend and revenue targets, and will be expected to support client discussions to help drive wins, program growth and new deal ramp