Risk Analyst II

Risk Management Analyst

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Risk Management Analysts are tasked with individual account evaluations to determine acceptability within the firm's risk appetite, identification of fraudulent activities, and continued compliance with industry standards and practices. Investigations may include examination of financial, credit, and publicly available information, as well as direct interaction with customers, sales / service, and senior management teams. Analysts are further responsible for approval, documentation, and execution of escalations, exceptions, and restricted tasks within their assigned limits. In addition, Analysts are expected to identify risk-related trends within the application and performance populations; as well as assignment of local or participation in firmwide special projects as needed.

We are looking for a Risk Analyst who will :

• Analyze transactional, financial, and behavioral data to assess risk exposure and detect anomalies.
• Develop and maintain dashboards, reports, and predictive models using tools like Python, R, SQL, and Power BI / Tableau.
• Apply machine learning techniques to enhance fraud detection, risk scoring, and trend forecasting.
• Monitor and refine AI-driven transaction monitoring systems to reduce false positives and improve accuracy.
• Conduct investigations into flagged activities, including customer interactions and document reviews.
• Collaborate with compliance, product, and engineering teams to implement risk controls and automation.
• Document and execute escalations, exceptions, and restricted tasks within assigned authority.
• Identify emerging risk trends and contribute to firmwide risk initiatives and special projects.

Is this opportunity right for you? We are looking for candidates who :

CSGer Perks & Benefits :

Please submit your application at csgi.com / careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents : In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range : This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $24.62-$39.40 This role is eligible for a bonus opportunity.

Location(s) : United States Remote

Accommodation : If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and / or testing processes.

Our Guiding Principles :

Impact : Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity : Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.

Inspiration : Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story : CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Our culture is award-winning : CSG has been recognized a US News & World Report "Best Companies to Work For" for 2025-2026, a Newsweek "America's Greatest Workplaces in Tech" for 2025 and "The Top Company in Technology for Women to Work" for 2025, among many others.