Unified Communication Lead
Tata Consultancy Services
Philadelphia, PA
Full-time
Job Title : Unified Communication LeadKey words to search in resumeCUCM, Telepresence, VCS, Webex control hub, Telephony Infrastructure, AV Operations, MTRP & TAC, Telephony Infrastructure, AV Operations Technical / Functional Skills -MUST HAVE SKILLSTelephony Infrastructure, AV Operations & Unified Communications.
- Hands on experience with video, content sharing and collaboration tools (MS Teams, Webex, MTR’s, Cisco, Crestron tools).
- Deep knowledge & hand on experience with CUCM, Telepresence, VCS, Expressways, Room OS, Webex & Webex control hub.
- Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, MTRP, TAC,
- Knowledge of networking and network security stack (Web Proxy, SSL decryption ) Roles & Responsibilities
- Manage a team of engineers and operations staff to ensure reliable operation of all unified communications voice and video systems, to include on premise infrastructure as well as cloud-based services.
- Maintain and troubleshoot unified communication infrastructure, including servers, gateways, routers, switches, handsets and other related devices.
- Work closely with other departments such as network engineering, application development, and cyber security, to deliver integrated solutions and enhance end-user experience.
- Develop and document standard operating procedures, installation guides, user manuals, and training materials to support unified communication systems.
- Implement engineering plans for voice and video communications services, conference room technologies and collaboration experiences.
- Collaborate with other departments to ensure that all voice and video communications services are integrated with other business systems.
- Evaluate unified communication solutions based on cost, performance, security, scalability, and usability criteria and make recommendations for improvements or replacement.
- Develop and maintain budgets for all unified communications systems.
- Ensure that all unified communications systems are secure and meet regulatory requirements.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 10+ years of experience in unified communications, network engineering, and operations
- Strong knowledge of voice and video communications systems, conference room technologies and collaboration tools.
- Experience managing engineers and operations staff.
- Excellent communication and interpersonal skills.
- Strong troubleshooting, problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Experience with Telephony Infrastructure (Cisco, Avaya, MS Teams)
- Experience with video, content sharing and collaboration tools (MS Teams)
- Experience with social networking and messaging tools (Yammer, Slack, MS Teams)
- Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya,
- ITIL certified
- Strong knowledge of voice and video communications systems, conference room technologies and collaboration tools.
- Strong troubleshooting, problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Experience with " Work Location (State, City )Philadelphia, PA Please note : Prescreening Questionnaire helps in screening better profiles at vendor end.
Technology Brief " Telephony Infrastructure, AV Operations & Unified Communications.
- Hands on experience with video, content sharing and collaboration tools (MS Teams, Webex, MTR’s).
- Deep knowledge & hand on experience with CUCM, Telepresence, VCS, Expressways, Room OS, Webex & Webex control hub.
- Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, MTRP, TAC,
- Knowledge of networking and network security stack (Web Proxy, SSL decryption )"At least three questions and answers for must-to-have’ skills.
30+ days ago