Administrative Assistant

Mortgage Operations Support Assistant

TEKsystems is searching for individuals that are eager to start a career in the Mortgage industry. We are currently hiring for a Mortgage Operations Support Assistant to start on November 26th with a Fortune 100 Company in Pensacola, FL. This is NOT a remote position. All candidates must be located in Pensacola, FL to work onsite 2 per week required. Pay : $15.00 / hour Hours : Full Time, 40 hours per week. Monday-Friday, 10 : 00am-7 : 30pm CST Training Schedule : Monday-Friday, 8 : 00am-4 : 30pm CST (approx. 1-2 weeks) Start Date : 11 / 26 / 2025 (will be off on 11 / 27-11 / 28) Time Off Policy : NO TIME OFF FOR THE FIRST 6 MONTHS Location : ONSITE FOR TRAINING for the first week will then move to working HYBRID onsite 2 days per week onsite

Job Description

To provide operational support for Management, Supervisory staff, Mortgage Loan Officers (MLOs), Processors and Closers in order to execute essential mortgage production tasks, minimizing the inherent risk and its members assume during the origination process.

• Assist with new loan setup including indexing, member follow up, ordering and / or validating documents; updating mortgage lending systems while ensuring compliance with regulatory requirements
• Index loan documents received electronically via fax and e-mail from members, Processors, Closers and / or third parties
• Complete initial contact with the member appropriate information such as contact name, hours, contact numbers, etc. to ensure member education and enhanced member service
• Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts
• Track and update action items in database(s)
• Serve as mentor / trainer and provide guidance and assistance to team members
• Continually evaluate the effectiveness of current processes, make recommendations for efficiency improvement
• Review, prepare and submit production reports for tracking purposes
• Interact with mortgage staff, government agencies, and vendors to resolve discrepancies
• Assist in member follow up, documenting mortgage status, and compiling outstanding documentation
• Review daily production reports and take action(s) as needed
• Understand and comply with federal and other regulations relating to financial products and services
• File, fax and copy documents
• Perform other duties as assigned

Qualifications

High School Diploma / GED required 1-2 year of office administrative, legal, or customer service experience required Proficient in Microsoft Office, Computer Literate, and strong Data Entry skills Ability to work in a fast paced environment Detail Oriented, Multitasking, Written / Verbal Communication, Team Player

If you are interested and meet the qualifications, please apply with an updated resume.

Pay and Benefits The pay range for this position is $15.00 - $15.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline This position is anticipated to close on Nov 7, 2025.

About TEKsystems

We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500 across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Learn more at TEKsystems.com.