About us :
At Curate Corp Voice, we redefine excellence in the world of customer engagement. As a leading call center, we take pride in delivering exceptional communication solutions tailored to meet the unique needs of your business.
With a commitment to excellence and a passion for customer satisfaction, we strive to be your trusted partner in elevating your brand's interaction with clients.
Job Title : Call Center Representative
Location : Dallas, TX
Company : Curte Corp Voice
Job Description : We are seeking a dedicated and enthusiastic Call Center Representative to join our team. The ideal candidate should possess excellent communication skills, a friendly demeanor, and a passion for assisting customers.
As a Call Center Representative, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing exceptional customer service over the phone.
Responsibilities :
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Provide information about products, services, and promotions.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain a high level of product and service knowledge to effectively address customer concerns.
- Accurately input and update customer information in the database.
- Adhere to company policies and procedures at all times.
- Strive to meet or exceed quality and performance targets.
Requirements :
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills and attention to detail.
- Proficiency in using computers and navigating multiple software applications simultaneously.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
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