Branch Manager - North Ave Branch - Chicago, IL

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.

At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.

Be a part of something big as we continue our growth story together!

Make an impact with bank customers and the community in the role of Branch Manager with Old Second National Bank!

Position Overview

The Branch Manager is accountable for managing the retail performance of a bank branch, including compliance with policies, procedures, regulatory requirements, providing exceptional customer service, coaching and achievement of sales goals.

Essential Job Functions

Provides leadership and direction, for all branch sales goals and operations. Adheres to all operational and security policies, procedures, compliance with all applicable regulations and is responsible for resolution to any exceptions, violations or escalated issues.

May be responsible for cash handling guidelines including Audit Requirements.

• Leads the branch through structured formal coaching, one-on-ones, daily huddles, branch meetings, performance appraisals with regards to sales and customer service.
• Partner with Regional Manager for management of goals, staff training, scheduling, performance appraisals, corrective action, and monthly / quarterly reporting.
• Manages staff schedules for branch to ensure adequate coverage, including handling last-minute scheduling changes.
• Maintains Customer Service standards through effective leadership and management.
• Leads by example and directs all retail staff in identifying and capitalizing on all opportunities and reaching and / or exceeding branch sales goals.

Is responsible for meeting all personal assigned goals.

• Utilizes CRM software to manage and monitor all sales activities in the branch.
• Supports retail staff in their career development with in-house training, webinars and utilization of all resource tools.
• Thrives in dynamic, fast-paced work environment with the ability to proficiently perform all aspects of the banker and teller positions.
• Consistently demonstrates excellent verbal and written communication skills.
• Monitors timecards and completes all required reports.
• Flexibility in work schedule to include opening and closing branch as needed and willingness to assist other branch staffing needs
• Maintains high level of customer service and knowledge of bank products and services.
• Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.
• Participates in outside activities when appropriate.
• Maintains visibility and active partnership with local community. May have involvement with Chamber of Commerce and other community associations.
• Attends Management meetings when necessary and reviews appropriate information with staff.

Supervisory Responsibilities

The Branch Manager has direct supervisory responsibilities and carries out responsibilities in accordance with the company’s policies and applicable laws.

Responsibilities include planning, assigning and directing employee’s work; evaluating performance; rewarding and disciplining employees;

addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training.

Minimum Requirements

• Associate’s degree (or equivalent) and five or more years of banking experience; or equivalent combination of education and experience.
• Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
• Must work onsite to perform responsibilities of this position.

Competencies

• Extensive knowledge of Teller operations, policies, and regulations.
• Extensive knowledge of Personal Banking products, policies and procedures.
• Proven track record of effective leadership skills and achievement of sales goals.
• Excellent communication, interpersonal and organizational skills.
• Client service orientation; exceptional customer service skills.
• Demonstrates initiative, dependability, flexibility and good decision- making skills.
• Professional conduct and appearance.

Preferred, but not required

• Prior leadership or supervisory experience.
• Bachelor’s degree in related field.

Thanks for considering Old Second!