Bilingual Support Technician

A company is looking for a Bilingual Support Technician to join their support team.

Key Responsibilities

Provide front-line technical support to customers using the software

Troubleshoot issues related to ERP systems and create, modify, and troubleshoot reports

Document support cases and collaborate with internal teams to resolve complex issues

Required Qualifications

Previous experience working with a Warehouse Management System (WMS)

Experience in a technical support desk or helpdesk environment

Proficiency in SQL and familiarity with SQL Server Management Studio (SSMS)

Experience with Crystal Reports development and support

Fluency in both English and Spanish