Account Servicing Specialist - FPD / Recourse

Account Servicing Specialist - Fpd / Recourse

The Account Servicing Specialist - FPD / Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months).

Essential Responsibilities :

• Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.
• Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system.
• Effectively negotiate with customers to obtain firm commitments for payment.
• Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
• Initiate and monitor repossession efforts to recover collateral.
• Maintain satisfactory work efforts on multiple queues based on specified requirements.
• Meet and / or exceed daily and monthly goals.
• Perform other duties as assigned.
• Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).

Essential Requirements :

Salary : $17.00 - $22.00 per hour + Bonus

Veros Credit, LLC is an equal opportunity employer.

Keywords :

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble