CASE MANAGER
Organization Type : Non-profit, Faith-Based
Position Type : Full-Time; Non-Exempt\
Department : Homelessness
Director Report : Director of Case Management
Hours : 40 hours per week / Salaried
- This position is a grant funded position and is contingent on renewal of grant for continued employment past the grant period.
Position :
With the ultimate goal of helping individuals transition out of homelessness, our Homelessness Department engages in outreaches, relationship-building, case management, and program placement. Through these activities, we partner with individuals to help them know that they are loved and valuable, believe that change is possible for them, and decide to take action toward that change. Reporting to the Director of Case Management, the Case Manager is a grant-funded position that will engage in outreach to encampments and provide a pathway to rapid re-housing through case management.
Minimum Qualifications :
Bachelor's Degree, preferably in social work or a related fieldDemonstrated love for individuals experiencing homelessnessMinimum 2 years of experience working with individuals experiencing homelessnessTraining or understanding of mental health issues, trauma, and root causes of homelessnessFrontline Response Responsibilities
Weekly meeting with Director of Case ManagementReading all assigned booksAttending staff meetings and evaluationsAdhering to the Frontline Response standards, policies and proceduresPosition-Specific Responsibilities :
Build rapport with individuals experiencing homelessness in encampmentsEnroll qualifying individuals in a rapid rehousing programTransportation of clients to ensure HUD Document ready for housing placementDevelopment of individualized housing and service plans, including planning a path to permanent housing stabilityCollaborate with clients on outcomes and goals set forth in grant performance measuresTransportation of clients to ensure HUD Document ready for housing placementSupport clients in viewing approved units and guiding them through process of securing housing unitAssist clients with setting up utilities and with understanding necessity of timely submission of billsData entry into HMIS platform, including all case notes into HMIS within 48 hours of client contactMaintain thorough and accurate progress notes, files, and correspondenceMaintain professional rapport with program participants, peers, and other community service providersCommunicate with program participants and agencies to document use / success of outgoing referralsProvide all required documentation in a timely manner, which may include follow-up, outcome evaluation, contact sheets and evaluationsAs assigned, participate in agency public relations activities such as agency fairs and community presentations of agency programs and servicesAssist program staff with entering client intakes in the database and communicate eligibility requirements to clients.Assess housing barriers of individuals experiencing homelessness to determine housing & service needs.Other job duties as specifiedSkills :
Well-organizedGood time managementFluid and flexible working in a fast-paced environment and with different personality typesExcellent written and verbal communicationAbility to establish rapport with individuals in homelessness and navigate the unique needs of diverse, multi-cultural populations, including clients who may be economically disadvantaged elderly, individuals with disabilities and ethnic minoritiesConfidence in connecting clients to the appropriate resources for their circumstances and needsStrong team playerNon-judgmental and empatheticAble to lift 25 lb