TECHNICAL SUPPORT SPECIALIST - US Residence based position

Overview

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and dedication, always learning from unique perspectives to expand thinking and redefine impossible. Join us to build a varied and meaningful career in a community of brilliant and diverse minds.

Technical Support Specialist - US Residence based position

Technical Support Specialist – Residence

Purpose

The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This role sits under the Bayer Customer Response Squad and will develop, document and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. It supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives, supports the PCU program to enhance biomed partnerships and provides operational efficiencies to TAC. The incumbent will maintain technical certification and stay up to date with current service process procedures / policies to provide field service or TAC support as needed.

The shift for this Residence role is a rotating 8-hour shift Monday to Friday with start times as early as 6am EST and end times as late as 11pm EST, plus a rotating weekend shift (Sat / Sun) from 7 : 30am to 3 : 30pm EST. Overtime may be required.

Your Tasks and Responsibilities

• Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction.
• Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and work orders, performs field dispatch and supports customer implementation requests in a timely manner. Works with teammates to ensure the team has all tools, equipment, and parts necessary to get the job done.
• Provides install and post-install support for existing and future Bayer software offerings and entitlements.
• Assists in coaching and mentoring of new team members in their technical capacities.
• Supports software upgrades and other vulnerability mitigation processes as needed.
• Administers systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software.
• Assists in developing, documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards.
• Builds strong relationships across multiple organizations including marketing, new product development, sales and operational excellence.
• Contributes to creating a motivational, results-oriented, self-organized team environment and fosters teamwork where each member assists others.

Who You Are

Bayer seeks an incumbent who possesses the following :

Required Qualifications

Preferred Qualifications

Salary : Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is an estimate and may vary based on location, market data, experience, degrees, certifications, and other factors.

Posting availability : This posting will be available for application until at least 9-2-25.

Your Application

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies : Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer / Disabled / Veterans. Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request accommodations using the contact information below. Bayer is an E-Verify Employer.

Location : United States : Residence Based positions across multiple locations; see posting for full list of locations.

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