Desktop Deployment Specialist

WHAT WILL YOUR NEW ROLE BE

• Manage the daily coordination and deployment of IT equipment for new employees, working closely with hiring managers.
• Handle requests for purchasing computers and peripherals, ensuring accurate documentation, addressing questions, and resolving concerns related to purchases and inventory.
• Create Requisitions and Purchase Orders in our procurement system for refilling office hardware stock and on behalf of the customers.
• Create shipping labels and track orders from placement to delivery, ensuring that packages meet customer specifications and arrive on time.
• Investigate and resolve any shipping delays, verifying that purchase orders match shipments.
• Assist in managing and monitoring inventory control systems, ensuring equipment is available and accounted for.
• Evaluate and prioritize business-critical hardware for the organization.
• Deploy new computers to employees and new hires.
• Collaborate with the Procurement Team to address asset tracking, equipment redeployments, and basic PC / MAC repairs and troubleshooting.
• Provide high-level desktop support by resolving configuration issues, reviewing changes with clients, and maintaining documentation for desktop deployment procedures.
• Field incoming technical support requests from both local and remote end users with a focus on excellent customer service.
• Maintain an incident management system to track technical problem histories and resolutions.
• Participate in special projects and perform administrative tasks as required.

WHAT WE ARE LOOKING FOR

WHAT WILL MAKE YOU STAND OUT

WHAT WE OFFER