Design Center Manager

Looking to build your career and design your future? You have come to the right place.

This position will be managing both Jacksonville AND Orlando Design Centers. Travel required.

Summary :

The Design Center Manager is responsible for all operational aspects of running their assigned design center, which includes staff selection, training and development, customer liaison and staff retention.

Essential Functions :

Responsible for all operational aspects of the showroom including, but not limited to, monitoring buyer schedules to ensure that the team remains on track with builder volume and agreed upon expectations

Responsible for the development and communication of sales metrics, reporting and auditing for both company and the customer

Manage agreed upon deadlines and timeframes as defined in company’s scope of services

Assist the design team in understanding all design center applications, product inventory, the homebuilder’s system, and reporting, including ensuring that staff understand and are fully versed on the process of finalizing options and properly enrolling all buyer options in the design center studio applications

Represent company at customer meetings

Provide status reports and required metrics for the team and the customer as needed and defined by the contract

Measures goals, manages staffing needs, attends builder meetings

Supervises staff, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions.

Inspires and motivates associates to achieve peak productivity and performance

Work collaboratively with sales and account management team on new business modeling and execution

Continues to educate design team on product knowledge through monthly meetings, arranged product knowledge opportunities with vendors and internal staff to ensure that industry product knowledge is relevant and meets the needs of the customer and home builder

Works with the client and homebuilder to ensure operations and design installations are completed. Addresses field related issues if design center related

Track Envision progress with division via monthly reporting submittal

Track builder survey scores within division

Maintain Design Center tracking tools, i.e., DC Tracker, online scheduling, etc.

Work with sales staff to select materials in design centers, maintain product, drops, pricing, sampling, etc.

Special support projects for design teams such as; waivers / warranties, checklists, builder computer program training, and IRG computer program training, etc.

Work with onsite builder’s sales staff to supply them with company sales materials such as standard sample boards, maps, contacts, etc.

Support off site design centers and designers with pricing, grouping, samples, etc.

Set up off site builder’s design centers as appropriate; Design Center layout, product selection and ordering, and oversee some construction with assistance from field staff

Assist in development of training tools for designers and design center trainees

Work with sales support to create builder upgrade flooring programs / builder information sheets / books / showroom samples based on information from sales team as needed

Manage and react to design sales / survey reports and do follow up reports

Review and ensure monthly accuracy and processing of the team’s commission reporting and payments

Maintains positive working relationship with builders.

All other job duties as assigned

Skills and Qualifications :

Must be a proven leader with 5 years of design / management experience

Design / management with home builders : 5 years

Interior design experience : 3-5 years

Bachelor’s degree in Interior Design or related field preferred

New home construction experience a plus

Ability to work with web-based computerized design systems

Must have a professional attitude and demeanor working in a design showroom environment

Knowledgeable about innovation and trends, both in and outside of industry

Strong business acumen and customer service skills

Problem solving and creative solution skills

Ability to build strong working relationships with homebuyers and trades

Strong leadership, organization, communication, and relationship management skills

Ability to read and interpret architectural drawings

Impeccable aesthetic, attention to detail and love of design

Must pass work eligibility requirements

Job Competencies

Excellent managerial, supervisory and / or leadership skills. Able to develop and motivate others. Inspire and hold direct reports accountable to reach objectives.

Strong communication skills, including written communication

High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines

Ability to take ownership of responsibilities and effectively handle interpersonal relationships with others

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.