Communications Governance Manager

A company is looking for a Communications Governance Manager to oversee the communications process within the mortgage servicing division.

Key Responsibilities

Draft and review customer-facing communication pieces to ensure compliance with regulations and company policies

Identify and propose improvements for the communication process and compliance

Engage with legal counsel and collaborate with technology partners to optimize communication strategies and compliance solutions

Required Qualifications

Bachelor's degree in business administration, Finance, Communication, or a related field; Master's degree is a plus

Five plus (5+) years of experience in mortgage servicing with a focus on compliance and communication processes

Three plus (3+) years of experience in authoring customer-facing content

Experience with the full life cycle of communication processes and project management

Strong knowledge of mortgage servicing and compliance regulations specific to customer communications