Call Center Assistant Manager

A company is looking for a Service Center Assistant Manager (Call Center).

Key Responsibilities

Manage and supervise call center operations and staff, ensuring quality service

Coach and train agents on sales and servicing techniques while monitoring performance metrics

Assist in budget planning and drive innovation within the department

Required Qualifications

Three years of related experience in a call center supervisory role

Two-year college degree or equivalent specialized course of study

Advanced skills in Microsoft Office and basic computer operating skills

Thorough knowledge of credit union policies and procedures

Ability to coach, lead, and promote teamwork among staff