Care Coordinator

Stella Mental Health is a leading provider of breakthrough treatments for trauma symptoms, stress, anxiety, and depression. We use cutting-edge modalities, such as ketamine infusions, intranasal esketamine (Spravato) and transcranial magnetic stimulation (TMS) to help our patients achieve lasting relief. We are a community of compassionate professionals who support our patients and each other throughout their healing journey.

About the role

• We are currently looking for a full-time Care Coordinator in our Layton clinic location. Qualified candidates will possess exceptional customer service and listening skills, as this is the first point of contact for our patients. This position assists with scheduling appointments, maintaining accurate records, and ensuring patient accounts are current and up to date. This role also provides high quality insurance benefit knowledge, billing services, and administration support to our patients and providers.

What you'll do

Provides a warm welcome to patients and visitors, in person or on the telephone; answering or referring inquiries

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients

Maintains patient accounts by obtaining, recording, and updating personal and financial information

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

Keeps patient appointments on schedule by notifying provider of patients' arrival

Comforts patients by anticipating their anxieties, answering patients' questions, and providing resources if patient has a later concern

Assists with submission of claims by making insurance benefit calls and reviewing benefits with patients

Maintains business office inventory and equipment by checking stock to determine inventory level

Protects patients' rights by maintaining confidentiality of personal and financial information

Maintaining the reception area

Other duties as assigned

Qualifications

Qualifications :

Previous experience in medical administration / reception position required

High school diploma / GED required

Strong interpersonal skills and focus on customer service

Excellent verbal and written communication skills

Detail oriented and self-motivated

Must be able to multi-task and work well with a team

Reliable, professional and friendly

Computer and technology proficiency

Education :

High school or equivalent (Required)

Experience :

Medical office experience : 1 year (Preferred)

medical insurance : 1 year (Preferred)

Why work with us?

At Stella Mental Health, we recognize that we have a responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.

Ready to Make an Impact?

If you are a highly motivated and passionate about providing excellent patient care, we encourage you to apply. We can't wait to hear from you!

Job Type : Full-time

Pay : $18.00 - $22.00 per hour

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule :

Monday to Friday

Application Question(s) :

What makes you a good fit for this position?

What pay rate are you looking for?

Experience :

Medical office : 1 year (Required)

Medical receptionist : 1 year (Required)

Appointment scheduling : 1 year (Required)

Ability to Commute :

Layton, UT 84040 (Required)

Work Location : In person

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