Care Coordination Assistant

Clerical And Administrative Support Coordinator

This is an as needed position (PRN) Monday through Friday 0800 - 1630. No holidays, weekends. Hybrid and office location Employee Service Center This position provides clerical and administrative support to enhance integrated care coordination for targeted populations and individuals. Facilitates communication with services in accordance with regulatory and contractual requirements, patient and family-centered interdisciplinary care planning, effective care coordination, collaboration and communication between healthcare settings, and effective transitions to the appropriate level of care.

Scope Assigned to a specific care management operational area (i.e. acute care services, payer, community-based service(s), home care) supporting one or more patient populations and the care management team. Duties may vary by setting. Generally works under limited supervision, while acting on own initiative and direction. May orient, educate, or supervise other clerical employees.

Job Essentials

1. Serves as the primary contact with nurse coordinators, receiving and prioritizing requests and sending clinical information for patient care coordination.

2. Interacts with physicians, physician's office staff, and ancillary departments as needed in the interest of the patient to correspond with referrals, appointments, and other transitory tasks.

3. Performs a variety of specific clerical tasks to support care coordination services (i.e. prepares and prints reports; prioritizes and schedules appointments; distributes and / or communicates requests; retrieves phone; fax, email, and other messages and / or mail; scans and copies documents as needed). Supports a compliant patient choice process by ensuring online provider lists are current in all systems, distributes provider list to patients / families as instructed, prior to patient choice consult performed by the care manager / social worker. Provides support for transition planning (i.e. prepares transfer packets for transition to post-acute / community-based facility or services; ensures resources and documents are routinely updated in the Integrated Care Management website; arranges transportation, confirms arrangements; communicates with the patient / family and next service providers). Delivers routine regulatory notices to patients in the required timeframe (i.e. 'Follow-Up Important Message from Medicare' at least one day before the patient's expected discharge date).

4. Consistently documents all communication, actions, and information.

5. Promptly reports issues and concerns to the departmental chain-of-command.

6. Assists with special programs including data collection for process improvement projects.

Minimum Qualifications

Two years of healthcare experience - and - Advanced computer skills (i.e. developing spreadsheets, creating charts and graphs, word processing, process flows, complex formatting, data manipulation, creating and running reports, creating presentations, and using multimedia content) - and - Two years of experience working in an office setting, working in a clerical position with keyboarding and data entry responsibilities, or working in customer service. - and - Experience coordinating projects. - and - Demonstrated interpersonal verbal and written communication skills including being proficient in spelling, punctuation, grammar, and other English language skills. - and - Demonstrated basic math skills.

Preferred Qualifications

College courses related to healthcare, business, and / or or computer / information systems. - and - 2 years of experience working in a clinical healthcare setting. - and - Medical terminology experience. - and - Medical; transcription experience. - and - Leadership experience (i.e. providing training to others on their job duties, coordinating the work of others, coordinating projects, acting as a team lead, and directly supervising others).

Physical Requirements :

Interact with others requiring employee to verbally communicate as well as hear and understand spoken information. - and - Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands. - and - See and read computer monitors and documents. - and - Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location : Employee Service Center

Work City : Murray

Work State : Utah

Scheduled Weekly Hours : 0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.93 - $27.45

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.